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Vivi AI Shopping Assistant
A built-in AI chat assistant that helps customers describe what they are looking for and surfaces the right products instantly — reducing browsing friction and improving basket conversion.
Case Study
VividLook — Premium AI-Powered Dropshipping Store
A complete, custom-built ecommerce platform — from AI-powered product discovery to self-serve order management — built and launched for VividLook.co.uk.
The Brief
What VividLook needed
VividLook approached AIShopCart to build a premium dropshipping store from the ground up. They were launching a curated range across four product categories — Beauty, Home, Tech and Wellness — and needed a platform that felt polished and trustworthy from the first visit, not a generic off-the-shelf template.
The core challenge was creating a shopping experience where customers felt confident buying, could discover the right product quickly, and where the VividLook team could manage everything — stock, orders, fulfilment — without relying on developers for day-to-day operations.
✓A storefront that felt premium and brand-consistent
✓An AI assistant to guide product discovery at scale
✓A mobile-first checkout with minimal friction
✓Real-time inventory visibility across all product listings
✓Self-serve order tracking, cancellation and returns for customers
✓A clean admin panel the team could own without technical support
✓Payments handled securely on-site with automatic order creation
What We Built
A complete ecommerce platform, built end to end
We built every layer of the VividLook platform — storefront, checkout, order management and admin — as one cohesive system. Nothing was bolted together from separate tools. Every screen was designed and built specifically for VividLook's brand and customer journey.
- 01Custom storefront and product experienceHomepage, product listings, product detail pages and a brand-led design system — all built to VividLook's visual identity.
- 02Vivi AI Shopping AssistantAn AI chat layer embedded in the storefront that understands natural language queries and surfaces relevant products immediately.
- 033-step mobile-first checkoutA custom checkout with three clean steps — contact, delivery, payment — optimised for mobile conversion with inline validation throughout.
- 04Real-time inventory and stock managementLive stock counts visible on listing and detail pages. Low-stock badges, out-of-stock states and automated stock deductions on order.
- 05Order tracking page with cancel and return flowsA self-serve customer portal for tracking order status, cancelling before dispatch, and initiating returns — all without contacting support.
- 06Product listing page with filters and live stock statusA full browsing experience with category filters, sorting options and live stock indicators — no page reload required.
- 07Product detail pages with image galleryRich product pages with image gallery, variant selection and social proof — built to convert on every device.
- 08Cart drawer with free delivery progress barA slide-out cart with a dynamic free-delivery threshold bar that updates in real time as customers modify their basket.
- 09Admin dashboard for product and order managementA purpose-built admin covering products, orders, inventory and customers — simple enough that the VividLook team run it entirely themselves.
- 10Secure payments with webhook order creationPayment fully handled on-site. Webhooks trigger order creation and customer confirmation emails the moment payment succeeds.
Key Features
Every feature built from scratch
No plugins, no third-party app marketplace. Every feature below was designed and built specifically for VividLook.
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3-Step Mobile-First Checkout
A custom three-step checkout flow designed for mobile — contact details, delivery, then payment — with progress indicators and inline validation to keep drop-off low.
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Real-Time Stock Management
Live inventory status shown directly on product cards and detail pages. Low-stock badges and out-of-stock states update in real time so customers always know what is available.
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Product Listing with Filters
A full product listing page with category filters, price sorting and live stock status indicators. Browsing is fast and relevant without any page reloads.
🖼️
Product Detail Pages
Dedicated product pages with image gallery, variant selection, social proof indicators and clear add-to-cart — all optimised for conversion on mobile and desktop.
🛒
Cart Drawer with Delivery Progress
A slide-out cart drawer with a dynamic free-delivery progress bar that updates in real time as customers add items — encouraging higher average order values.
📋
Order Tracking, Cancel & Return Flows
A self-serve order tracking page where customers can view live order status, initiate a cancellation before dispatch, or start a return — reducing support overhead significantly.
⚙️
Admin Dashboard
A clean, purpose-built admin panel covering product management, order processing, stock updates and customer records — designed so the VividLook team can run the store without any technical support.
🔒
Secure Payments with Webhook Order Creation
Payment processing fully integrated on-site with webhook-driven order creation — orders are confirmed in the admin and customer confirmation emails triggered automatically the moment payment completes.
The Outcome
Live, trading and self-sufficient
VividLook launched as a complete, production-ready ecommerce operation — with every part of the customer and admin journey working from day one.
✓
On-time delivery
Store live and trading within the agreed timeline, with all features shipped as scoped.
✓
Zero technical staff required
The VividLook team manage stock, orders and customer records entirely through the admin dashboard — no developers needed day to day.
✓
AI-assisted from day one
Vivi was active at launch, guiding customers through product discovery and reducing the time from landing to basket.
✓
Complete order lifecycle
From payment confirmation through to returns, every step of the order journey is handled within a single, cohesive platform.
Client Feedback
"[Testimonial from VividLook coming soon — store launched May 2026]
Work with us
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