Terms & Conditions

1. About these terms

These Terms and Conditions ("Terms") govern your use of the services provided by AIShopCart Ltd ("we", "us", "our") through aishopcart.co.uk and any associated services. By placing an order or subscribing to our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. We recommend you print or save a copy of these Terms for your records.

2. Our services

AIShopCart provides AI-powered ecommerce website build, configuration and hosting services for businesses including but not limited to restaurants, retail stores, grocery businesses and fashion brands. Our services include:

• Custom ecommerce storefront design and build
• Admin portal configuration and setup
• Payment gateway integration (Stripe)
• AI tools including product description generation and sales analysis, subject to the usage limits in the selected plan
• Table booking systems (restaurant clients)
• Ongoing hosting, maintenance and updates as per your plan

The exact scope of services delivered will be confirmed in writing prior to setup commencing.

3. Setup fees

A one-time setup fee is charged to cover the configuration, build, testing and launch of your store. Setup fees are as follows:

Setup fees are payable in full prior to work commencing. Setup fees are non-refundable once work has begun. The prompt launch timeline applies to standard fresh stores only, where all required content (logo, product information, images) is provided by the client at the time of onboarding. Stores involving data migration, custom design or third-party integrations will have a timeline agreed separately in writing.

4. Monthly subscription

Following setup, a monthly subscription fee is payable for continued access to your storefront, admin portal, AI tools and platform updates. Current monthly fees are:

Monthly fees are billed in advance on the same date each month. Fees are subject to change with 30 days' written notice. Continued use of the service after a price change constitutes acceptance of the new pricing.

The one-time setup fee and the monthly subscription fee are the only two charges payable to us. There is no commission on your sales, no per-order fee and no hidden charges from AIShopCart. This does not include Stripe's own standard card processing fees, which are set and collected directly by Stripe and are not part of our pricing.

All prices are exclusive of VAT. VAT will be added at the prevailing UK rate where applicable.

5. Support tiers

Self-managed (Starter — £49/mo): The client manages their store independently using the provided admin portal. We provide access to documentation, onboarding guides and the platform itself. No ongoing support is included beyond critical platform bug fixes. Support requests may be directed to our email but are handled on a best-efforts basis with no guaranteed response time.

Limited support (Growth — £99/mo): Includes email support, typically responded to within 2 working days, one scheduled monthly check-in call (30 minutes), and minor content updates up to a total of 2 hours per month. Minor updates include adding/editing products, updating opening hours, amending menu items or similar low-complexity tasks. This does not include new feature development, design changes or third-party integrations. Response times may occasionally be longer during periods of high demand, planned leave or public holidays.

Priority support (Pro): Includes a single point of contact for your account, priority response typically within the same or next working day, monthly strategic review calls and a negotiated number of development hours per month as agreed in your contract. Priority uptime monitoring and best-effort response is provided at this tier. Response times may occasionally be longer during periods of high demand, planned leave or public holidays.

Support is provided during UK business hours, Monday to Friday, 9am–5pm, excluding UK public holidays.

6. Data migration

Migration of existing store data (products, customer records, order history) from a third-party platform is not included in the standard setup fee of £250 and will be quoted separately based on:

• Volume of product data (SKUs, variants, images, descriptions)
• Complexity of customer and order history
• Format and accessibility of existing data
• Third-party platform being migrated from

We will provide a written estimate before migration work commences. Whilst we take all reasonable care during migration, we cannot guarantee 100% accuracy of migrated data and recommend the client retains their own backup of all existing data prior to migration. We accept no liability for data loss arising from the migration of data provided to us by the client in an incomplete or corrupted state.

7. Cancellation & refunds

Monthly subscription: You may cancel your monthly subscription at any time by giving 30 days' written notice to hello@aishopcart.co.uk. Your store will remain active until the end of the paid period. No partial refunds are issued for unused days within a billing period.

Setup fee: The setup fee is non-refundable once work has commenced. If you cancel before work begins, a full refund will be issued within 14 days.

Your data on cancellation: Following cancellation, you may request an export of your product data and order history within 30 days. After 30 days, data may be deleted in accordance with our data retention policy.

Termination by us: We reserve the right to suspend or terminate your account with immediate effect if you breach these Terms, fail to pay fees when due, or use our services for unlawful purposes. In the event of termination by us without cause, a pro-rata refund of unused monthly fees will be issued.

8. Acceptable use

You agree not to use our services to:

• Sell counterfeit, illegal or prohibited goods or services
• Violate any applicable UK or international law or regulation
• Infringe the intellectual property rights of any third party
• Transmit unsolicited marketing communications (spam)
• Attempt to gain unauthorised access to our systems or other clients' data
• Engage in any activity that could damage, disable or impair our platform

You are responsible for ensuring that all content you upload to your store (product images, descriptions, pricing) is accurate, lawful and does not infringe third-party rights. We reserve the right to remove any content that we reasonably believe violates these Terms.

9. Intellectual property

Our platform: The AIShopCart platform, AI tools, and all proprietary technology and systems remain the intellectual property of AIShopCart Ltd. No licence to our underlying technology is granted beyond your right to use the service as described in these Terms.

Your content: All content you upload — including product images, descriptions, logos and branding — remains your intellectual property. You grant us a limited licence to host, display and process your content solely for the purpose of providing our services to you.

Custom development: Where we build bespoke features or customisations for your store under a Pro plan, ownership of that work will be agreed in writing prior to development commencing.

10. Uptime & liability

Starter and Growth plans: We aim to maintain platform availability of 99% measured monthly, excluding scheduled maintenance. No formal SLA is provided at these tiers. Planned maintenance will be communicated with at least 24 hours' notice where possible.

Pro plans: An uptime SLA will be specified in your individual contract.

Limitation of liability: To the maximum extent permitted by law, our total liability to you for any claim arising from or related to these Terms shall not exceed the total fees paid by you to us in the three months preceding the claim. We are not liable for indirect, consequential or economic losses including lost profits, lost revenue or loss of data.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be limited by law.

11. Third-party services

Our platform integrates with third-party services including but not limited to Stripe (payments), AI service providers (AI features) and EmailJS (contact forms). Your use of these services is also subject to their own terms and privacy policies. We are not responsible for the availability, accuracy or conduct of third-party services.

Payment processing is handled entirely by Stripe. We do not store, process or transmit payment card data. Stripe's terms of service and privacy policy apply to all payment transactions.

12. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to update these Terms at any time. Material changes will be notified by email at least 14 days in advance. Continued use of our services after that date constitutes acceptance of the updated Terms.

For any questions about these Terms, contact us at hello@aishopcart.co.uk.